1. Observe and protect
Record the symptoms, limit further damage where it's safe to do so, and note relevant repair history.
2. Evaluate the house and site
Given Piedmont clay soils under a textile-era mill-village housing stock, what matters is roof area, valleys, tree debris, fascia condition, downspout placement, and final discharge, not color.
3. Define a written scope
Clarify preparation, protection, materials, access, permits, testing, cleanup, finish restoration, and exclusions clearly.
4. Compare providers
Verify credentials and compare the reasoning and boundaries behind each proposal—not only the total.
5. Inspect closeout
Confirm testing, cleanup, documentation, warranties, and any remaining maintenance responsibilities are clear.